This Privacy Policy explains how ServiceGo (“ServiceGo”, “we”, “us”, or “our”) collects, uses, and
protects your information when you use the ServiceGo mobile application and website
(servicegogcc.com) (together, the “Service”). ServiceGo is a car-services
marketplace operating in the Kingdom of Bahrain that connects car owners with independent garages
and service providers.
ServiceGo is operated by Mawtori ServiceGo Platform W.L.L., a company registered in the Kingdom of
Bahrain. By using the Service, you agree to the collection and use of information in accordance with
this Policy.
1. Information We Collect
We collect the following information so the Service can function:
Phone number. We use your mobile phone number to create your account and to
send you a one-time password (OTP) to verify your identity and log you in.
Location information. With your permission, we use your device’s location to
show you garages near you and how far each one is. You can decline location access; the Service
still works, but distances will not be shown.
Vehicle and booking details. Information you enter about your vehicle (such as
make, model, and year) and the services you request, so we can match you with the right garages
and complete your booking.
Booking address information. Where a service is delivered to you (for example
mobile installation, pick-up and drop-off, or roadside assistance), we collect the address or
location you provide so the garage can reach you. This is shared with the garage only after a
booking is confirmed.
2. How We Use Your Information
To create and secure your account and log you in.
To show you nearby garages, prices, ratings, and distances.
To process and manage your bookings and connect you with the garage you choose.
To share the necessary booking details with the garage you have booked (see section 3).
To provide customer support and respond to your enquiries.
To operate, maintain, and improve the Service, including diagnosing technical problems.
To comply with applicable laws in the Kingdom of Bahrain.
3. How We Share Your Information
ServiceGo is a marketplace. To deliver a service you have requested, we share limited information
with the garage you book:
Before you confirm a booking, garages do not receive your exact
location, home address, or phone number. You see a garage’s name, rating, area, and distance;
the garage does not see your precise details.
After you confirm a booking, we share the details the garage needs to serve you
— such as your contact number and, where relevant to the service (mobile, pick-up and drop-off,
or roadside), your location or address.
We may also share information:
With service providers who help us operate the Service (for example, authentication, hosting,
and messaging providers described in section 4), under obligations to protect your data.
Where required by law, regulation, or a valid legal request in the Kingdom of Bahrain.
We do not sell your personal information.
4. Third-Party Services
We use trusted third-party services to run the Service. These providers process certain data only
as needed to operate the Service on our behalf, under obligations to protect it:
Authentication and backend (Supabase). Used to manage your account and send
login one-time passwords.
Hosting and infrastructure. Used to run our servers and store data securely.
Location and mapping services. Used to calculate distances and show garages
near you.
We do not use your personal information for advertising, and we do not share it with advertising
networks.
5. Payment
Payment for services is arranged between you and the garage. ServiceGo does not store your full card
or bank details. If any payment is processed through the Service, it is handled by regulated
third-party payment providers, and this Policy will be updated to reflect how that information is
handled.
6. Data Retention
We keep your information for as long as your account is active or as needed to provide the Service,
resolve disputes, and comply with our legal obligations. You may request deletion of your account and
associated personal data (see section 8).
7. Data Security
We take reasonable technical and organisational measures to protect your information against
unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but
we work to safeguard your data and limit access to it.
8. Your Rights and Choices
Access and correction. You may ask us what personal data we hold about you and
request corrections.
Location permission. You can turn location access on or off at any time in your
device settings.
Account deletion. You may request deletion of your account and personal data by
contacting us at hello@servicegogcc.com. We will delete or
anonymise your data unless we are required to keep it by law.
9. Children
The Service is intended for users aged 18 and over. We do not knowingly collect personal
information from children. If you believe a child has provided us with personal data, please contact
us and we will remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated”
date above. Significant changes will be communicated through the Service where appropriate.
11. Contact Us
If you have any questions about this Privacy Policy or your data, contact us at: